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FAQ
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What is the philosophy behind Ciconiidae?Ciconiidae stands for timeless luxury, tradition, and innovative design. Each handbag tells a story and is crafted to last for generations. The name pays homage to the founder’s family name, Störchli, reflecting values like grace, longevity, and beauty.
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Where are Ciconiidae handbags made?All Ciconiidae handbags are meticulously handcrafted in Switzerland by skilled artisans in small batches to ensure exclusivity and exceptional quality.
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What makes Ciconiidae handbags unique?Our Swiss-made handbags combine the finest Italian-certified leather, intricate handcrafting, and design protection in Switzerland and the EU. Thoughtful details, multi-dimensional designs, and optional gemstones make every bag a unique piece.
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How are the handbags crafted?Each handbag undergoes an intensive, multi-step process: Leather Selection: Only premium, certified Italian leather is chosen for its quality and durability. Precision Cutting: Every leather piece is hand-cut to achieve perfect dimensions. Assembly and Stitching: Expert artisans meticulously stitch each component using traditional techniques. Detailing and Polishing: Edges, seams, and hardware are finished to ensure a refined, flawless look. Personalization: Optional gemstones can be incorporated to reflect your unique style.
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How long does it take to craft a handbag?Crafting a Ciconiidae handbag typically takes 30–40 hours, or longer depending on its complexity. Every bag is made with patience, precision, and care to meet the highest standards.
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Where does the leather come from?We source our leather exclusively from certified tanneries in Italy that follow sustainable and ethical practices.
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Can I personalize my handbag?Yes. Clients can choose to incorporate a personal gemstone — such as agate, carnelian, or malachite— into their handbag. This feature makes each bag even more unique and meaningful.
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Can I request custom colors or finishes?We offer a curated palette of timeless colors and leather finishes. For special requests, please contact us directly to explore bespoke options.
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What types of gemstones are available for customization?We currently offer agate, carnelian, and malachite. Each gemstone is carefully polished and securely set to add a personal touch to your handbag.
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How do I ensure my Ciconiidae handbag stays in pristine condition?We recommend regular care and maintenance. You can also take advantage of our Ciconiidae Handbag Spa for cleaning, conditioning, repairs, and polishing.
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What is the Ciconiidae Handbag Spa?Our Handbag Spa offers specialized services to maintain your bag’s beauty and functionality. Services include leather cleaning, color restoration, repairs, waterproofing, and gemstone polishing.
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Does my handbag come with a warranty?Yes, every Ciconiidae handbag includes a 2-year warranty covering craftsmanship issues. If any defects arise during this time, we will repair or replace the product.
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How can I order a Ciconiidae handbag?You can order directly via our website or schedule a private appointment for a personalized consultation.
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How long does delivery take?Since each handbag is handmade to order, delivery typically takes 4–6 weeks. For custom orders, timelines may vary, and we will keep you updated throughout the process.
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Do you offer international shipping?Yes, we ship worldwide. Shipping costs and times depend on your location, and all orders are carefully packaged to ensure safe delivery.
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Will I receive updates about my order?Absolutely! Once your order is placed, you’ll receive regular updates regarding its progress—from crafting to delivery.
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How does Ciconiidae approach sustainability?At Ciconiidae, sustainability is at the core of everything we do. We are dedicated to creating handbags that are both timeless and environmentally responsible by focusing on ethical sourcing, conscious production, and enduring quality. Leather from Responsible Tanneries: The leather we use is sourced exclusively from Italy and processed in tanneries that are members of the Leather Working Group (LWG). These tanneries adhere to some of the world's strictest environmental standards, ensuring the use of sustainable practices, including: Chemical Optimization: Limiting the use of harmful chemicals to reduce environmental impact. Waste Management: Efficient processes to minimize waste and water usage. Traceability and Quality: Full traceability ensures that our leather comes from ethical and responsible sources while maintaining superior quality. Locally Sourced Components: To uphold our commitment to precision and sustainability, we source many of our components, such as zippers, screws, packaging and hardware, locally within Switzerland and the EU. By partnering with Swiss artisans and suppliers, we: Support local expertise and craftsmanship. Reduce transportation emissions by shortening the supply chain. Guarantee the highest levels of precision, durability, and reliability.
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Is Ciconiidae packaging sustainable and locally made?Yes, even our packaging reflects our sustainability values. All our packaging materials are carefully crafted in Switzerland using eco-friendly processes and materials. By choosing local Swiss manufacturers, we ensure: Minimal environmental footprint through reduced transportation emissions. Premium quality, in line with our brand’s commitment to durability and excellence. Sustainable design that is both functional and beautiful, reflecting the luxury and care that defines Ciconiidae.
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How can I schedule a private appointment?Appointments can be scheduled on Saturdays between 12:00 PM and 4:00 PM. Contact us via email to book your session. Address for appointments: Ciconiidae GmbH​ Kastanienbaumstrasse 301 6047 Kastanienbaum, Switzerland
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How do I get in touch for inquiries?Email: office@ciconiidae.com
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